bet936 Privacy Policy – How We Protect Your Personal Data

1Introduction

This Privacy Policy explains how bet936 collects, uses, stores and protects personal information relating to players and visitors who use the bet936 platform, including the website at bet936.pro and the bet936 mobile app.

At bet936, we understand that privacy matters. When you share your personal information with us — whether to register an account, make a PKR deposit via JazzCash or Easypaisa, or verify your identity through our KYC process — you are trusting us to handle that information responsibly. We do not take that lightly.

This policy is written in plain English so that every Pakistan player can understand it without needing a legal background. If you have a question that this policy does not answer clearly, you are welcome to contact the support team directly at [email protected].

By registering an account or continuing to use the bet936 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described in it.

2Data We Collect

The personal data we collect from you falls into several categories depending on how you interact with the platform. Here is a breakdown of what is collected and when:

We do not collect sensitive personal data such as biometric data, health records or religious information. We also do not collect payment card numbers directly — card transactions are handled by our PCI-compliant payment processor and we receive only a tokenised reference.

3How We Use Your Data

Every use of your personal data at bet936 has a specific, legitimate purpose. We do not use your data in ways that are inconsistent with why it was collected. The main purposes are:

• Account management: Creating and maintaining your player account, processing login authentication and keeping your profile information current.
• Payment processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported methods. Your financial data is used only to process the transactions you initiate.
• Identity verification (KYC): Verifying that you are who you say you are, that you meet the 18+ age requirement, and that there is no fraud or financial crime risk associated with your account.
• Platform operation: Running the games, processing bets, calculating results and crediting winnings to your PKR balance accurately.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, multiple account abuse and any other conduct that violates the Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes and providing help with account, deposit or game-related issues.
• Responsible gaming: Monitoring for signs of problem gambling behaviour and providing tools such as deposit limits and self-exclusion in a way that is relevant to your account activity.
• Platform improvement: Analysing anonymised and aggregated usage data to understand how players use the platform so we can improve navigation, game discovery and overall experience.
• Communications: Sending you account-related notifications such as deposit confirmations, withdrawal status updates, security alerts and, where you have opted in, promotional messages about relevant offers.

We do not use your personal data for automated decision-making that would significantly affect you without a human review being available. If a decision is made about your account — for example, a withdrawal being flagged for verification — you have the right to request a human review of that decision.

4Legal Basis for Processing

Processing your personal data requires a lawful basis. At bet936, we process data on the following grounds depending on the specific activity:

• Contract performance: Most data processing is necessary to fulfil our contract with you as a registered player — to maintain your account, process your transactions and operate the games you have chosen to play.
• Legal obligation: Certain processing — particularly KYC verification and financial record-keeping — is required to comply with applicable legal and regulatory obligations relating to anti-money laundering and responsible gambling.
• Legitimate interests: We process some data — such as technical and usage data — to pursue our legitimate interest in maintaining platform security, preventing fraud and improving our services. We ensure this does not override your fundamental privacy rights.
• Consent: Where we send marketing communications or use non-essential cookies, we rely on your consent. You can withdraw this consent at any time without affecting the legality of processing carried out before withdrawal.

5Sharing Your Data

bet936 does not sell your personal data to any third party. We share data only where it is necessary to operate the platform or where required by law. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer networks receive the financial data needed to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: KYC documents are shared with trusted third-party identity verification services for the purpose of confirming your identity and age. These providers are contractually bound to use your documents only for this purpose.
• Game providers: Some game titles on the bet936 platform are provided by third-party game studios. These providers may receive session-level data (such as bet amounts and game outcomes) to operate the games and calculate results. They do not receive your full personal profile.
• Technology and infrastructure providers: Cloud hosting, platform software and security providers may process data as part of delivering the technical services on which bet936 runs. All such providers are contractually required to maintain appropriate data protection standards.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies or courts where we are legally required to do so, for example in response to a valid legal order or to report suspected financial crime.

6Data Retention

We keep your personal data for as long as is necessary for the purposes it was collected and to meet our legal obligations. The general approach is:

• Active accounts: Personal data associated with an active account is retained for the lifetime of that account plus a standard retention period after closure.
• Financial records: Transaction records — including PKR deposit and withdrawal history — are retained for a minimum period required to meet financial record-keeping obligations.
• KYC documents: Identity documents are retained for the period required following account closure to satisfy anti-money laundering obligations.
• Support communications: Records of customer support interactions are kept for a period sufficient to resolve disputes and handle any follow-up queries.
• Marketing consent records: Records of your consent (or withdrawal of consent) for marketing communications are retained to demonstrate compliance.

When data is no longer required, it is securely deleted or anonymised. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and platform improvement purposes.

7Cookies and Tracking Technologies

The bet936 website and app use cookies and similar tracking technologies to make the platform work properly and to help us understand how it is being used. Here is what we use and why:

• Essential cookies: These are required for the platform to function. They keep your session active after login, maintain your game state and remember your preferences within a session. Without these, the platform cannot operate correctly.
• Analytics cookies: We use anonymised analytics to understand which pages and features are used most, where players drop off, and how the platform performs on different devices. This data is aggregated and cannot be used to identify you individually.
• Preference cookies: These remember settings you have chosen — for example, preferred language or display settings — so you do not have to re-enter them every visit.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the bet936 platform and you may not be able to log in or play games properly.

8Data Security

We take the security of your personal data seriously and maintain technical and organisational measures appropriate to the sensitivity of the data we hold. These include:

• Encryption in transit: All data transmitted between your device and the bet936 platform is encrypted using industry-standard TLS/SSL protocols.
• Encryption at rest: Sensitive data stored on our servers — including KYC documents and financial records — is encrypted at rest.
• Access controls: Access to personal data is restricted to authorised team members who have a specific need to access it for their job function. Access logs are maintained and reviewed.
• Regular security reviews: Our platform and infrastructure undergo regular security reviews and vulnerability assessments to identify and address potential weaknesses before they can be exploited.
• Incident response: In the event of a data breach that could affect your rights, we have a process for assessing the impact and notifying affected users without undue delay.

While we take every reasonable precaution, no online platform can guarantee 100% security. You also play an important role in keeping your account secure — keep your password strong and unique, do not share your login credentials, and contact support immediately if you suspect unauthorised access.

9Your Privacy Rights

As a player on the bet936 platform, you have meaningful rights over your personal data. Here is what you can request at any time:

To exercise any of these rights, contact the bet936 support team at [email protected]. We aim to respond to all privacy rights requests within a reasonable timeframe. Please note that some rights are subject to legal limitations — for example, we cannot delete financial transaction records that we are legally required to retain.

10Children and Minors

The bet936 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately and any personal data collected will be handled in accordance with our responsible gaming policy and applicable obligations.

If you are a parent or guardian and you believe a minor has registered an account on bet936, please contact support immediately at [email protected] so we can investigate and take appropriate action.

We encourage parents and guardians to use parental control software to prevent underage access to online gaming platforms, including bet936.

11Changes to This Privacy Policy

bet936 reserves the right to update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in applicable legal requirements. When we make material changes, we will notify registered users by displaying a notice on the platform or by sending a notification to your registered contact details.

The date at the top of this page always reflects when the policy was last revised. We encourage you to review this policy periodically so you stay informed about how we are protecting your data. Continued use of the bet936 platform after any update constitutes your acceptance of the revised Privacy Policy.

12Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way bet936 handles your personal data, please reach out to the support team:

• Email: [email protected] (please use this address for all privacy-related queries)
• FAQ: Quick answers to common platform questions are available on the FAQ page.
• Response time: Privacy-related requests are typically acknowledged within 48 hours and resolved within a reasonable timeframe depending on complexity.

For questions specifically about responsible gaming — deposit limits, self-exclusion or session controls — please visit the Responsible Gaming page where these tools are available directly in your account settings.